Rockliffe Hall

"I came to Rockliffe with my mam and sister for a girly spa day and overnight stay. We were so excited but unfortunately were very disappointed with the spa facilities. There were lots of birds flying and nesting in the outdoor spa area. Were were enjoying the outdoor hot tub but quickly had to get out once the bubbles had stopped as we realised the hot tub was full of bird droppings. Myself also ended up with bird droppings in my hair, which my sister noticed when we got out the hot tub. There were also bird droppings on most of the outdoor sun lounges which stopped us from sitting on them and outdoor surroundings. We informed the spa manager about our concerns but we didn’t feel as if we were taken seriously, we were told that unfortunately this was a nature issue and there was not a lot they could do. This was very disappointing and ruined our stay as we would not expect bird droppings in the hot tub of a five star luxurious hotel. The fridge also wasn’t working in our apartment. The staff advised that they would get maintenance to look at it the next day, which was when we were leaving. We had to make do with ice buckets for our drinks. We complained again and eventually got a free bottle of wine later in the evening. After also talking with the reception manager on check out and expressing our concerns, we were offered some money off the final bill. In total we complained five times to various members of staff about our concerns but didn’t feel our concerns were taken seriously. Such a shame as the massage was amazing. All of us felt very let down as we did not get what we paid for. We will not be coming back to Rockliffe Hall."

Christina Ranson

• August 29, 2019 at 10:49 pm

Voted: A social spa

"I came to Rockliffe with my mam and sister for a girly spa day and overnight stay. We were so excited but unfortunately were very disappointed with the spa facilities. There were lots of birds flying and nesting in the outdoor spa area. Were were enjoying the outdoor hot tub but quickly had to get out once the bubbles had stopped as we realised the hot tub was full of bird droppings. Myself also ended up with bird droppings in my hair, which my sister noticed when we got out the hot tub. There were also bird droppings on most of the outdoor sun lounges which stopped us from sitting on them and outdoor surroundings. We informed the spa manager about our concerns but we didn’t feel as if we were taken seriously, we were told that unfortunately this was a nature issue and there was not a lot they could do. This was very disappointing and ruined our stay as we would not expect bird droppings in the hot tub of a five star luxurious hotel. The fridge also wasn’t working in our apartment. The staff advised that they would get maintenance to look at it the next day, which was when we were leaving. We had to make do with ice buckets for our drinks. We complained again and eventually got a free bottle of wine later in the evening. After also talking with the reception manager on check out and expressing our concerns, we were offered some money off the final bill. In total we complained five times to various members of staff about our concerns but didn’t feel our concerns were taken seriously. Such a shame as the massage was amazing. All of us felt very let down as we did not get what we paid for. We will not be coming back to Rockliffe Hall."

Christina Ranson

• August 29, 2019 at 10:48 pm

Voted: A social spa

"I came to Rockliffe with my mam and sister for a girly spa day and overnight stay. We were so excited but unfortunately were very disappointed with the spa facilities. There were lots of birds flying and nesting in the outdoor spa area. Were were enjoying the outdoor hot tub but quickly had to get out once the bubbles had stopped as we realised the hot tub was full of bird droppings. Myself also ended up with bird droppings in my hair, which my sister noticed when we got out the hot tub. There were also bird droppings on most of the outdoor sun lounges which stopped us from sitting on them and outdoor surroundings. We informed the spa manager about our concerns but we didn’t feel as if we were taken seriously, we were told that unfortunately this was a nature issue and there was not a lot they could do. This was very disappointing and ruined our stay as we would not expect bird droppings in the hot tub of a five star luxurious hotel. The fridge also wasn’t working in our apartment. The staff advised that they would get maintenance to look at it the next day, which was when we were leaving. We had to make do with ice buckets for our drinks. We complained again and eventually got a free bottle of wine later in the evening. After also talking with the reception manager on check out and expressing our concerns, we were offered some money off the final bill. In total we complained five times to various members of staff about our concerns but didn’t feel our concerns were taken seriously. Such a shame as the massage was amazing. All of us felt very let down as we did not get what we paid for. We will not be coming back to Rockliffe Hall."

Christina Ranson

• August 29, 2019 at 10:48 pm

"Offer more special deals"

Millie

• October 3, 2016 at 12:27 pm

Voted: Family friendly A social spa Health Focused Romantic

"My daughter and I have a Spa Day here 3 or 4 times a year. It has a wonderful ambience and the staff are very friendly and welcoming, which quickly put us at ease.. We prefer brunch as that leaves us time for a treatment, use of spa, swim, chat and relax. It's a really great way to get together and wind down. The nicest one we have found within a 50 mile radius !"

Pearl Rispin

• April 21, 2016 at 7:18 pm

Voted: A social spa Solo Friendly