Terms and conditions

Last Updated: 30 October 2026

1. Terms of Use

1.1 About these terms

These terms govern your use of Good Spa Guide, including its content, reviews, bookings and gift vouchers. By using the website, you agree to these terms. Please also read our Privacy Policy, which includes our Cookie Policy.

Good Spa Guide is operated by Thee Good Spa Guide Limited (company number 06111677), registered in England and Wales, with its registered office at Phoenix House, Stoke Road, Elmstone Hardwicke, Cheltenham, Gloucestershire GL51 9SY. In these terms, “we”, “us” and “our” refer to Good Spa Guide and “you” refers to a visitor or customer.

1.2 Website information

We aim to keep information accurate and up to date, but spa facilities, prices, treatments, opening times and availability can change. Please confirm details before making a booking or travelling. We may change or remove website content without notice.

Our website uses cookies and similar technologies. Read the Cookie Policy for details and for information about managing your choices.

1.3 Editorial reviews, ratings and commercial relationships

Spa Spy reviews, Bubble Ratings and editorial content reflect the reviewers’ opinions and assessments at the time of their visit. Consumer reviews reflect the opinions of individual visitors and do not determine a spa’s Bubble Rating.

Some spas may pay for advertising, featured placements or other commercial services, and we may earn commissions from bookings and purchases. We aim to distinguish advertising and paid placements from independent editorial assessments. Commercial arrangements do not determine Bubble Ratings.

Spa treatments may not be suitable for everyone. We do not provide medical advice. Please discuss relevant health needs or concerns with the spa before booking or receiving a treatment.

1.4 Content you submit

When you submit a review, rating, comment, Awards vote or competition entry, you confirm that it is genuine, accurate to the best of your knowledge, based on your own experience where relevant, and that you have the right to submit it.

You must not submit unlawful, misleading, defamatory, abusive or discriminatory material, promotional spam or another person's personal or sensitive information without an appropriate basis.

By submitting content, you grant Good Spa Guide a non-exclusive, royalty-free, worldwide licence to host, publish, display, reproduce, distribute and share that content for the operation and promotion of Good Spa Guide. This includes displaying content on Good Spa Guide, participating spa websites, newsletters, social media and third-party websites or services that use Good Spa Guide content.

You retain ownership of your content. We may moderate, withhold or remove content that breaches these terms or our Review Policy.

We may reject or invalidate Awards votes and competition entries that appear duplicated, automated, fraudulent or otherwise ineligible. Additional terms may apply to individual competitions or Awards and will be made available with the relevant promotion.

1.5 Good Spa Guide gift vouchers

Seller and scope. Good Spa Guide gift vouchers are sold by Good Spa Guide. They are not tied to any one spa and can be redeemed for eligible experiences at participating spas, subject to availability and any conditions stated at redemption.

Validity. A voucher is valid for 12 months from the date of purchase. Its expiry date will be displayed on the voucher. You must redeem it before that date. A voucher does not guarantee the availability of a specific spa, treatment or date.

Partial redemption. Vouchers may be used towards more than one eligible booking. Any remaining balance can be used for another eligible booking before the voucher expires. Vouchers cannot be exchanged for cash.

Cancellation of a voucher purchase. You may cancel a voucher purchase within 14 calendar days of receiving your order confirmation, provided the voucher has not been redeemed. Contact info@goodspaguide.co.uk to request cancellation. Where a cancellation is eligible, we will refund the original payment method within 14 calendar days of receiving your cancellation request. If the voucher has been redeemed or a booking has been made, any applicable cancellation rights and charges will depend on the circumstances and the booking terms. Nothing here affects your statutory rights.

Lost or stolen vouchers. Keep your voucher details safe. We do not reissue vouchers that are lost or stolen. This does not affect any rights you may have if a voucher is faulty or was not supplied correctly.

Participating spas. If a spa stops participating, you may use your voucher at another participating spa during its validity period. If you cannot reasonably redeem a voucher because of circumstances within our responsibility, please contact us so we can consider the circumstances and your legal rights.

1.6 Spa bookings and third-party offers

Spa experiences are delivered by the participating spa, not by Good Spa Guide. The spa’s applicable booking and visit conditions may include arrival times, health questionnaires, amendment rules, cancellation charges and non-attendance. These should be checked during booking and before your visit.

Where a purchase or booking takes place on a third-party website, that third party’s terms apply to the transaction. We are not responsible for content on websites we do not operate. Nothing in this section limits any statutory rights you may have against the relevant supplier or Good Spa Guide.

For assistance with a Good Spa Guide voucher or a booking started through our website, contact info@goodspaguide.co.uk.

1.7 Liability

The website and its editorial information are provided for general information. Although we take care in preparing them, we do not guarantee that all information will always be complete, accurate or current. You should check important details with the relevant spa or provider.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded. Nothing affects your statutory rights as a consumer.

1.8 Intellectual property

The website contains text, graphics, photographs, reviews, design elements and marks that belong to us or are used under licence, including the Good Spa Guide name and Bubble Rating branding. You may use the site for personal, lawful purposes but may not reproduce, commercially exploit or redistribute protected material without permission or another lawful basis.

1.9 Changes and governing law

We may update these terms from time to time. The current version will be published on this page. These terms are governed by the laws of England and Wales. If you live in Scotland or Northern Ireland, you may also have the right to bring proceedings in your local courts.

1.10 Contact

Email: info@goodspaguide.co.uk
Telephone: 07732 691994 (international: +44 7732 691994)
Post: Phoenix House, Stoke Road, Elmstone Hardwicke, Cheltenham, Gloucestershire GL51 9SY

2. Cookie Policy

Our Cookie Policy explains the cookies and similar technologies used on Good Spa Guide and how to change your preferences. You can also use Edit Cookie Preferences on the Privacy Policy page. The cookie information was reviewed on 30 October 2026.

3. Privacy Policy

3.1 Overview and contact

Good Spa Guide is part of the Journey group. This section explains how personal information is used in connection with the Good Spa Guide website, vouchers, spa enquiries, reviews, promotions and communications. It should be read together with Journey’s Privacy Policy, which gives further information about the group’s data protection practices.

For privacy questions or to exercise your rights, contact info@goodspaguide.co.uk. You may also contact Journey’s privacy team at dpo-jt@journey.travel.

3.2 Information we collect

Depending on how you use the website, this may include:

You do not need to create a Good Spa Guide account to submit a consumer review. Please do not include medical details or another person’s sensitive information in reviews or enquiries unless it is necessary and appropriate to do so.

3.3 How we use information

We use personal information to operate the website; process voucher purchases and redemption; support bookings and enquiries; publish and manage reviews; run Awards, competitions and surveys; respond to requests; send communications you have chosen to receive; protect the website against fraud and misuse; and meet legal or regulatory obligations.

Depending on the activity, our lawful basis may be performance of a contract, compliance with a legal obligation, our legitimate interests, or your consent. Where consent is required, including for non-essential cookies or certain marketing, you may withdraw it.

3.4 Sharing information

We may share relevant information with participating spas to arrange or support a booking, process a voucher redemption or pass on an enquiry. We may also share information with companies in the Journey group and service providers that support hosting, payments, email delivery, analytics, security and customer support. We require appropriate protections when other organisations process information on our behalf.

When you submit a consumer review, your rating, written feedback and display name may be made publicly available on Good Spa Guide and shared with participating spas or third-party services that display our reviews. Your email address and other private contact details will not be publicly displayed as part of your review.

We do not sell your personal information. If you follow a link to an external website, its own privacy policy will apply to information you provide there.

3.5 International transfers and security

Some service providers may process personal information outside the UK. Where required, we use appropriate data protection safeguards, such as adequacy arrangements or approved contractual protections. We use proportionate security measures including access controls and appropriate technical safeguards, although no online service can guarantee absolute security.

3.6 Retention

We keep personal information for no longer than is reasonably necessary for its purpose, taking account of relevant legal, tax, accounting, operational and dispute-resolution requirements. The period depends on the type of record. For example, records needed to evidence transactions may need to be kept longer than routine enquiries. We delete or anonymise information when it is no longer required, subject to applicable legal obligations.

Published reviews may remain visible while they meet our Review Policy, even if information associated with the submission is subsequently deleted or anonymised where permitted by law.

3.7 Your rights

Under applicable UK data protection law, you may have rights to access, correct, erase or restrict your personal information, object to certain uses, request portability and withdraw consent. These rights are subject to statutory conditions and exceptions.

Contact info@goodspaguide.co.uk to make a request. We aim to respond within the timescales required by law. You may also complain to the Information Commissioner's Office.

You can unsubscribe from marketing emails using the link in the message. We may still send necessary service communications about transactions or enquiries.

3.8 Children and cookies

Our services and promotions may have age-specific conditions, which will be stated where applicable. If you believe that personal information about a child has been collected inappropriately, please contact us.

For information about cookies and preference controls, see our Cookie Policy.

4. Modern Slavery

Good Spa Guide is part of the Journey group, which has published a Modern Slavery Statement describing its approach to preventing modern slavery and labour exploitation. Please read that statement for the group’s published commitments.

5. Review Policy

5.1 Our approach

Good Spa Guide publishes professional Spa Spy assessments and consumer reviews. We want both to be useful, honest and independent. We do not allow fake reviews, concealed commercial influence or attempts to manipulate ratings.

5.2 Spa Spy and consumer reviews

Spa Spy reviews and Bubble Ratings are assessments prepared by our professional reviewers against our editorial criteria. Consumer reviews describe an individual visitor’s own experience and may include a consumer star rating. Consumer reviews do not change the professional Bubble Rating.

5.3 Submitting a consumer review

You may submit a review if you genuinely visited the spa or received the service you describe. A Good Spa Guide account is not required. You must not review a spa where you have an undisclosed personal or commercial interest, including where you are an owner, employee, supplier or competitor.

Your review must be truthful and based on your experience. Do not include defamatory, threatening, discriminatory or otherwise unlawful content, personal or medical details about others, spam, advertising or copied material.

We do not pay or offer rewards, competitions or prize-draw entries in return for consumer reviews. If a spa or another party has offered you an incentive connected with a review, disclose it when submitting the review.

5.4 Publication and checks

When you submit a consumer review, it may be published automatically without manual approval.

Your review, including your rating, written feedback and any display name you provide, may be publicly visible alongside the spa's profile.

Reviews may also appear elsewhere across Good Spa Guide, on participating spa websites and on third-party websites or services that display Good Spa Guide reviews.

How your reviews are used

We use consumer reviews to help visitors make informed decisions about spas and to provide feedback to participating spa businesses.

Published reviews may be displayed, reproduced and shared across Good Spa Guide and other services that use our review content.

Moderation and verification

Automatic publication does not mean that every review has been independently verified or approved by Good Spa Guide.

All reviews must comply with our Review Policy. We may investigate submissions, use reasonable checks to identify suspected manipulation, and moderate, withhold or remove reviews that breach this policy.

We do not remove genuine reviews merely because they are negative.

We may make limited edits where necessary to remove personal information or other prohibited content, without changing the substance or score of a review.

5.5 Disputes, reporting and spa replies

A spa may dispute a consumer review at any time, including after it has been published.

When a review is disputed, we remove it from public view while we investigate. Following our investigation, we may restore the review or remove it permanently.

A spa cannot directly edit the original consumer review.

If you believe a review is false, misleading or in breach of this policy, email info@goodspaguide.co.uk with enough information to identify it and explain your concern. We consider reports on their merits and do not commit to a fixed investigation or response period.

If you submitted a review and would like it removed, you can contact info@goodspaguide.co.uk. We will consider your request in accordance with our legal obligations and Review Policy.

Where a review is removed, copies may remain temporarily on third-party websites or in search engine caches outside our direct control.

Where available, spas may publish a response to a consumer review, subject to the same standards of lawful and respectful content.

5.6 Misuse

If we identify review manipulation, we may remove affected reviews, restrict further submissions, take action in relation to a commercial partner and, where appropriate, report suspected unlawful conduct to relevant authorities.

We may update this Review Policy. The current version is published on this page.