Champneys Tring

"I went to Tring for a spa day visit with a girlfriend and this was our experience. Firstly, a complete nightmare trying to get through to book treatments. Long wait and seriously expensive calls. Once the treatments were booked I was told they were unable to confirm what time the treatments would be and whether we would have our treatments at the same time? Bizarre. I was told I would find out on the day. We arrived at Tring at 10.10am. No one was on reception and it was a good few minutes before we were attended to. No apologies for the wait however the lady was very polite but during the registration process she told us that we were going to have such a lovely day she would like to tell us about some packages they had on offer. Surely you do a sales pitch once we have experienced the day for ourselves? And why do I need to have a sales pitch at all? We were then told that our Thalassotherapy treatment had been booked for 10am and therefore we had missed it. If I had been told the day before when we booked the treatments surely, I could have been told this so we didn’t miss it. We then were told to go to the spa reception at the other end of the building to change the appointment, why were they unbale to change the treatment time at the main reception especially as it was Champneys mistake not ours? Although Champneys is in a beautiful setting the actual facilities are poor in comparison to other spas I have visited. The indoor jacuzzi area is small and claustrophobic with very few loungers. The relaxation area to the rear of that area was again small and as a result beds were taken for most of the afternoon by the same people, likewise with the water bed area. I did not find it at all relaxing as it was so difficult to find somewhere to sit and relax. I would also comment that the whole place was not very warm we were encouraged to walk around in bathing costume and robes however all the corridors were very chilly. My massage was a very cold and very business like affair, as I was greeted late but my therapist I only got a 20 minute massage rather than the allocated 25 minutes. The staff we encountered were of a mixed bunch some very lovely helpful polite and wanting to please other were brusk and dismissive . The food at lunch was very good, food and staff were great but sadly for some reason the doors in the neighbouring café had been left open and despite asking for them to be shut we were told this was not possible therefore we had lunch with a cold draught. When we wanted a hot drink in the afternoon again the doors were open in the cafe so we had to sit in another area to avoid the chill factor. I had a lovely day with my girlfriend spending time together however I will not be returning to Champneys I have had far better experiences at other spas, I would advise others to consider alternative spa where the experience will be far more pleasurable "

lynda davidson

• April 30, 2017 at 4:15 pm

Voted: A social spa

"I selected the spa and paid £160 for my mum and £160 for her friend to stay overnight and then added £100 for treatments. As this was a five bubble spa, I naturally had high hopes; especially given the price that I paid. Sadly, it did not at all live up to expectations (and Champneys has yet to reply to my complaint) and shortcomings included everything from six plants being dead in the spa, to my mum paying for the luxury pedicure, only to be told she could have EITHER the exfoliation or the massage part of the pedicure because she had nail polish left on and this would take 'at least five minutes to take off'. Her friend booked a 25 minute facial and was given a £15 off voucher when she spent over £50 on products. She spent over double that, then when they returned to reception, they saw for just £10 more, she could have had the facial and £45 worth of free products, leaving her feeling ripped off. The list goes on, from being able to have fish for dinner, but needing to pay an extra £3.50 to have sauce on it?!?! Staff that yawned and looked bored, and answered questions with 'what'. I dunno - if I had paid £50 for the spa day, I'd let some of these things slide, but it was £420 plus they spent extra on top and that to me is not worth anywhere near five bubbles."

Victoria Short

• February 6, 2017 at 9:25 pm

"I have been to champneys Tring with my daughter, and on my own several times. Even when I'm on my own I love it, the treatments are fantastic, always coming out feeling relaxed. Helps me to re focus get away from the daily trudge of life."

WJd

• January 5, 2017 at 5:24 pm

Voted: Family friendly A social spa Health Focused Solo Friendly

"A most comfortable weekend experience with friends the staff were very accomadating when syncronising all our treatment's to enable us to meet up during our stay. "

GILL ABBOTT

• November 18, 2016 at 3:04 pm

Voted: Family friendly A social spa Health Focused Solo Friendly Romantic

"I have visited Champneys Tring many times both as a day guest and as a resident, most recently October 2016 and love the new improvements. So much on offer two days was not enough. The food is wonderful and gets better each time. "

Beverley Burgess

• October 12, 2016 at 7:50 pm

Voted: A social spa Health Focused Solo Friendly Romantic

"Excellent Spa for serious Health and Fitness Also excellent for a relaxing break in luxurious surroundings with fabulous gardens and the most amazing food - the best holiday"

Mrs Susan Foley

• August 20, 2016 at 7:11 pm

Voted: Health Focused Solo Friendly

"Such an amazing place, stunning grounds, wide range of activities and treatments. Will definitely be returning. "

Lesley Happell

• August 3, 2016 at 10:05 am

Voted: Health Focused Romantic