Lion Quays Hotel and Spa | Good Spa Guide Directory | Good Spa Guide
4 bubble spa 2016

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Lion Quays Hotel and Spa

Oswestry, Shropshire,
SY11 3EN

Tracker Pixel for Entry

Hotel Spa

Has a pool

Has thermal facilities

10 treatment rooms

Lion Quays is a large modern leisure and business resort on the England/Wales border. The extensive facilities in the purpose-built spa and friendly, professional staff make Lion Quays an ideal day-spa choice. Go with a friend or partner and you can happily while away an hour or few checking out, and relaxing in, the hydrotherapy pool, the light and dark relaxation rooms, or the snow cave. When you need a bite to eat, Nico's Brasserie is on the first floor of the spa building, where you can take your lunch in your robe.

  • 10 treatment rooms
  • Hydrotherapy pool
  • Sauna
  • Star-lit steam room
  • Sanarium
  • Experience showers
  • Snow cave
  • Rasul mud chamber
  • Relaxation lounges
  • 25-metre swimming pool
  • Jacuzzi
  • Finnish sauna
  • Gym
  • Studio with fitness classes
  • Tennis courts
    • Decléor
    • Jessica
    • Bare Minerals

Our Spa Spy Review

First impressions

Lion Quays is a purpose-built hotel and spa on the Shropshire/Wales border. The spa is housed in a huge red-brick building with its own parking. A metal lion statue sits proudly at the front, ready to greet you. The hotel and restaurant are further down the driveway next to the quay, a two-minute walk from the spa. In the summer, you can sit in the outside restaurant and watch the barges -- and ducks -- drift by.

What's on offer?

The spa's large reception area has high ceilings and lots of daylight streaming through the windows. Health-club members check in here and head to their own changing rooms. If you're visiting the spa, take a left turn for the more exclusive spa reception. It has lots of Decléor products on display and comfortable seating while you fill in your consultation form.

The spa changing rooms have two areas of wooden lockers, a private changing cubicle, and a vanity area with hairdryers. There are four showers and loos just to one side. You may want to take your own lotions and potions as the spa has very little to offer on the product front.

The thermal area is dark with loungers surrounding the hydro-pool; experience rooms run along the far wall. We started the thermal journey with the experience shower and hydro-pool; the pool has seven jets and is decorated with a pebble edge. It was wonderfully warm and we loved the leg jets. Next up was the emerald-green steam room; it has two circular benches which would comfortably seat four people. The caldarium is a gentle, moderate temperature, and you can also try the wooden sauna which was super hot on our visit. If you dare, brave the snow cave. Step behind the heavy wooden door into a black room covered in fake snow. Freezing cold but great fun! The thermal area is for the use of spa guests only; hotels guests pay an extra charge to use the facilities.

At the end of the thermal area is a door to the main pool area. This area has an impressive 25-metre pool -- ideal for some serious swimming -- as well as an eight-seater Jacuzzi, a sauna and steam room. There are children's swim times, so check ahead if you want a peaceful swim.

When you're ready for your treatment, head to the waiting area which has curved emerald-green sofas and a bar with fruit-infused water, herbal tea, and dried fruit. Post-treatment, you can choose between two rooms; one light and one dark. In the dark relaxation area, you can watch the pretend fire flickering and doze off under your blanket. In the light area, you can snuggle in soft blankets and cushions on one of the six loungers and catch up on some magazines.

Tell us about the treatments

We had the Madagascar Escape (60 minutes, £70) -- an intense deep muscle massage.

My therapist, Sadie, met me in the waiting area and walked me to our treatment room. She explained that the treatment was an advanced massage using lots of different techniques.

I got comfortable face down on the treatment bed and Sadie used a beautifully scented citrus oil to massage my back then my legs. She used her forearms for long, deep movements across my thighs and lower back, and short and sharp movements across my shoulders and thighs to break up tension. Sadie also did a lot of deep muscle work with her thumbs and elbows around my shoulders.

I turned over and Sadie continued the deep forearm movements on the front of my legs. She stretched my arms and rotated my shoulders to loosen tension. I felt invigorated afterwards and my areas of tension felt warm from the stimulation. The Madagascar Escape would be perfect if you suffer any aches and pains and enjoy deeper pressure massage.

Lion Quays offers a good range of massage including bamboo, aromatherapy and Swedish, as well as Decléor face and body treatments, and manicures and pedicures using Jessica polishes. The spa has options for men and couples, too.

Food facts

Nico's Brasserie is on the top floor of the spa, just a few steps from the main relaxation area. We felt comfortable eating in our robe.

A waitress greeted us, took us to our table, and gave us our menus. Lunch was a three-course affair with vegetable soup to start. The main course was roast chicken, jacket potatoes and a choice of salad or vegetables. Dessert was Victoria sponge cake. The food was hearty and filling.

You can also order hot and cold drinks or wines and fizz.

We loved / We didn't love

We loved

The pool: 25 metres is a great length to stretch out and really enjoy your swim.

Our massage was very good and relatively unusual for the UK; it's a must try for regular spa-goers.

We didn't love

We felt the outside space was a bit under used. With such a lovely location, an outside vitality pool or decked area with loungers would be a great addition.

We also felt that Lion Quays spa was clean but a little dated and in need of a freshen up. 

Who do you think would like it?

Who do you think would like it?

Groups. Lion Quays has so much space that groups could comfortably chat and enjoy their day without disturbing others.

Lion Quays is also really good value; great packages include lunch, a drink, a treatment, and use of the spa facilities.

What bubble rating did you give this spa?

Once again, we awarded Lion Quays a Good Spa Guide rating of 4 bubbles for its great-value spa days, extensive spa facilities, and peaceful relaxation spaces. 

Supreme Spy visited in August 2016 and awarded it 4 Bubbles

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Spa Location

Lion Quays Hotel and Spa

SY11 3EN

Extra Information


The Spa Lounge offers light bites, afternoon tea, champagne and cocktails; The Waterside Bar and Restaurant and Nico’s Brasserie serve lunch and dinner.


82 rooms and suites available. Spa break rates start from £79 per person per night based on two sharing.

Opening Hours:

Monday to Wednesday, Saturday, Sunday: 9am-7pm
Thursday and Friday: 9am-8pm

Special Offers

Lion Quays Spa Signature Retreat at Lion Quays Hotel & Spa

160 per person

This spa day package will allow you to enjoy unlimited access to our extensive facilities with no time restrictions, including lunch in Nico's Brasserie.

The package includes a Lion Quays Signature Quay To Serenity Body Ritual (90 minute) and a Decleor Aroma Classic Facial (60 minutes). 

The experience is...

Mother to Be at Lion Quays Hotel & Spa

145 per person

Start your journey with our nurturing back massage designed to ease away aches and pains associated with pregnancy. Enjoy a facial, designed to improve the condition of the skin, firm and tone eyes and lips while restoring radiance. Finish your day with a lower leg massage which can helps alleviate water retention and will...

Spa Day Classic at Lion Quays Hotel & Spa

49 per person

Enjoy unlimited access to the extensive spa facilities at Lion Quays Hotel & Spa and a spa lunch in Nico's Brasserie.

Treatments can be arranged separately and are subject to availability.   

Time Together is Quay at Lion Quays Hotel & Spa

65 per person

Enjoy unlimited access to our extensive facilities with no time restrictions, including lunch in Nico's Brasserie.

Your package includes one 25 minute taster treatment from the following:

Aroma body silk glistener, express facial, express manicure or pedicure. A taste of something great (Monday to Sunday).

View all offers for Lion Quays Hotel and Spa

There are no offers for this spa.