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Pool
Thermal facilities
Cancer care trained
Recognising that the spa experiences extends beyond the facilities, Heavenly Spa by Westin places great emphasis on its product houses, treatments and design to ensure guests depart feeling revitalised and refreshed.
Surrounded by bronze, natural woods and creams, the spa’s 12-metre pool is a thing of beauty. Warm up in the vitality pool afterwards or nip behind the wall to the thermal suite, with its steam room, sauna, sensory shower and ice fountain. Treatments are courtesy of Germaine de Capuccini, Aromatherapy Associates, OTO, and White Tea by Westin, the spa’s own brand.
The Westin London City is a modern five-star hotel located a short stroll from St Paul’s Cathedral and Bank station.
Once inside, the double-height glass atrium poses a conundrum of what to admire first: the impressive ceiling art spanning both floors or the equally impressive city views through the full-height glass. We loved the forest-themed Christmas decorations, too.
The property offers 222 rooms and suites, nine apartments, a choice of meeting space, a wine bar and restaurant, all-day dining and Heavenly Spa by Westin. The hotel’s main reception is located – rather unusually - on the 4th floor; you’ll find the spa on the second.
Spa reception is light and bright with an attractive pale wood panel curving behind the reception desk where friendly staff in smart blue uniforms greeted us. We took a seat on a chair in the corner and completed a consultation forms an iPads whilst admiring more forest-themed Christmas decorations.
Changing rooms are spacious with a creamy palette paired with plenty of wood. Half-height wooden lockers – operated by a four-digit code – contain two hangers (yes), white branded robes (with hoods no less) and branded flip-flops. We loved the little boxes attached to the door for valuables.
Change on banks of grey leather benches beneath the lockers; you’ll find two immaculate loos and showers containing Westin White Tea bodywash, shampoo and conditioner around the corner. Your vanity bar has a massive mirror, two GDH dryers, plugs for straighteners (bring your own), amenity kits – shaving; shower caps – and Aromatherapy Associates cleanser and moisturiser. There’s also a spin-suit dryer, towel drop and shelves with towels to help yourself to.
The striking pool is through a door from here and is stunning in bronze, creams and woods - hues that make 12-metre pool look even more blue and inviting. The pool’s concrete floor is a thing of beauty.
After a swim, glide down the metal staircase into the vitality pool - with its powerful dual-level jets - or relax on one of seven day-bed style loungers with headboards, wooden arms and side tables. Help yourself to glasses of fruit-infused water.
You’ll find the thermal suite behind a glass door around the corner from the vitality pool. That chinking sound you hear is shards falling from the ice fountain; use this between heat experiences or grab an iced towel from a shelf where you’ll also find more plastic boxes for valuables. On your left, a super-hot sauna with three levels of wooden seating at either side accommodating six to eight spa goers.
Cool down under the sensory shower afterwards with its array of mists, sounds and colours – we spent a good amount of time under a rain shower admiring the red lights and listening to bird song.
Heat up again in the steam room which manages the tricky balance of being really hot but not so steamy you can’t see. It’s bathed in creams and seats six.
After a treatment, relax in the Sanctuary, a hushed space with six beds separated by flowing curtain; help yourself to water and dried fruit. Love it or hate it, the oversized ceiling light is somewhat hypnotic.
The spa’s fitness studio is spacious and equipped with cardio equipment – it’s open 24-hours a day for the insomniacs; use your room key for access.
We tried the Forest Therapy Ritual (90 mins, £185).
Diego, my therapist, met me relaxing by the pool and led me to treatment room no. 2 (of five) and invited me to take a seat so that he could explain the steps of the treatment and enquire about my desired pressure.
Diego then left the room so that I could get comfortable on the treatment bed, lying face down. The treatment began with a chime of a bell and three deep breathes of Aromatherapy Associates’ Forest Oil containing Pink Peppercorn, Cypress and Ho Wood. Diego then set to work expertly massaging my shoulders, back and legs in turn before asking me to turn over so that he could repeat the experience on my front.
Diego then coated the soles of my feet and the palms of my hand in warm mud, wrapped each foot and hand in a hot towel and ensured they were tucked neatly under a blanket. Heaven.
For the facial element of the treatment, Diego cleansed, exfoliated and toned my skin before adding a mask. While this worked its magic, he removed the warm mud from my hands and feet with a hot towel, scrubbing them in turn to ensure all the mud was removed. This felt very soothing.
Diego then removed the mask, massaged my face using a tapping motion and added a moisturiser. The treatment ended with a blissful, firm scalp massage. Coming to, Diego allowed me to re-robe and saunter sleepily into the relaxation room where he handed me a peppermint tea and a little card containing recommendations. In here we met our spa partner who looked refreshed and glowing after her Royal Jelly Facial & Body Ritual (90 minutes, £190).
Heavenly Spa Westin offers a wide range of massages, facials, rituals, wellness therapies and signature treatments from Germaine de Capuccini, Aromatherapy Associates and OTO, as well as pregnancy massages and a range of express 30-minute treatments.
Spa goers will need to get dressed and head to Mosaic on the 4th floor, an all-day dining concept that morphs into a Champagne Bar at night.
Booked in for afternoon tea on arrival, we waltzed straight in and pored over the highly-illustrated menu of a themed afternoon tea called Christmas in the Woods.
After ordering individual glass pots of English Breakfast tea and Darjeeling, we were served glasses of Prosecco and an array of beautiful sandwiches served on a black bird cage-style stand, including citrus infused Cornish crab on a mini bun, egg and black truffle on brown bread, turkey and cranberries on beetroot bread, wild mushroom and chestnut on wholegrain baguette and chilli-smoked brisket on a house roll. Yum.
Our second ‘cage’ contained the pretties of cakes topped with woodland themed decorations such as acorns, mushrooms and sleeping foxes that were so cute it was a shame (almost) to eat them. Warm plain and raisin scones then arrived, served with blackcurrant jam and clotted cream.
For dinner, we visited Hithe + Seek on the third floor with its river views and banks of seats facing huge windows - time your visit with the setting sun for a spectacular show. On the menu: small plates divided into sections of Farm, Sea, Land and Divide and Conquer (dishes to share). We chose four dishes and tucked into braised pork belly Bao Buns, cod croquettes with a bell peppers sauce and black olive crumble, Patatas Bravas with Manchego cheese foam and black garlic aioli and a warm tear and share roll with Harissa butter and a medley of olive oil and balsamic vinegar for dipping.
We washed this all down with a bottle of crisp New Zealand Sauvignon Blanc. Both former residents of the big smoke, we ended the night with cocktails (spicy Margarita; Espresso Martini) so that we could take in more of those city views through the full-height glass. A real treat of an evening.
We loved
The design hits the brief of being super stylish yet warm and inviting. The spa is also working hard to be more sustainable, with little changes filtering through.
The personal touches: robes with hoods, boxes for valuables in the lockers, slots for your phone in the thermal suite and more towels than we have ever seen dotted around for the taking… yes please.
Our treatment was exceptional (we wonder if Diego would consider relocating to Norwich).
We didn’t love
The music in the pool area was a little loud for our spa partner.
Families: children can use the pool during certain times of the day – check the website for details.
Lovers of product houses: Heavenly Spa by Westin offers treatments from at several different brands, including Germaine de Capuccini and their own Westin White Tea range.
City workers looking to swim, work-out, relax between meetings or enjoy a post-work drink with a view.
We awarded Heavenly Spa by The Westin a Good Spa Guide Bubble Rating of 5 Bubbles for its cool design, extensive treatment menu and well-thought-out facilities. Did we mention those views?
Stylish Spy visited in December 2024 and awarded it 5 Bubbles.
Hithe + Seek, a captivating bar and kitchen offering panoramic views of London, and Mosaic, a convivial all-day dining restaurant.
Presenting a world of contrasts to city-goers, Hithe + Seek stands as a bar and kitchen set in the heart of the City of London. Meticulously crafted to be an immersive and adventurous encounter, it showcases a wide array of wines, cocktails, and small plates. Offering a unique setting when the sun goes down and the city lights go up, sip on carefully selected wines complemented by food pairings.
Mosaic is all about options that suit your mood, from virtuous to downright delectable. With a variety of salads and low-fat options to mouthwatering burgers and irresistible pizzas.
From sunrise to sunset, Mosaic's doors are open, catering to early risers and and those who relish the evening ambiance.
With scenic views overlooking Shakespeare’s Globe and the iconic Tate Modern, this spa hotel boasts 225 guests rooms, suites, and residences. The hotel offers a range of spacious rooms and suites that bathe in natural light, creating an airy ambiance that offers a delightful escape from the bustling City of London.
Spa facilities including pool
7am - 10pm [Sunday: 7am - 8pm]
Spa treatments
9am - 9pm
Parking not available on-site
Nearest tube station: Mansion House, Bank, Canon Street and St Paul
Heavenly Spa by Westin ensures full accessibility for all guests. Facilities are step-free, and provides amenities such as a pool hoist, accessible showers, toilets, and treatment rooms to accommodate everyone’s needs.
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