5 Bubble Spa 2018

Champneys Henlow


Champneys Henlow is set within a Georgian manor in Bedfordshire. The spa is surrounded by 150 acres of parkland next to a flowing river, running weir and romantic gardens – take the snowdrop walk and keep an eye out for deer, ducks and ducklings. Highlights include a huge range of fitness and wellness classes, the restaurant with its nutritious buffet and comfy outdoor terrace, a bright 25-metre main pool area, and delightful garden conservatory with board games and books.

Features

  • XXL robes available
  • 25 metre swimming pool
  • Thalassotherapy pool
  • Whirlpool
  • Female laconium
  • Female steam room
  • Male steam room
  • Male sauna
  • Unisex sauna
  • Infrared booth
  • 2 fitness studios with classes
  • Hair salon
  • Gym

Products

  • Champneys
  • Clarins
  • Elemis
  • Jessica

Public Opinion

This spa is...
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What others are saying

"We stayed overnight, a last minute additional birthday gift from my husband. It started badly with not being able to contact the hotel on any of the phone numbers listed on the website. The only line you can get through on is the reservations line and it charges premium rates. I requested the hotel call me back, I was told by the girl on the reservations desk that they are not allowed to make outgoing calls! We arrived having not been able to request a bed preference, twin or double or a time for our Thallassotherapy Treatments. On arrival we had been allocated a twin bed option. We asked the receptionist if it were possible to have that changed to a double. The young girl on the reception desk kindly obliged by contacting house-keeping who sorted it out for us. Then we were asked what time we would like to have our dinner. We said we'd like to have dinner around 19:00hrs. We were told that's not possible as we hadn't booked earlier and we would need to go to dinner at 18:00hrs or 18:30hrs, which would we like? I explained that I had a treatment booked for 17:30hrs and wouldn't be able to attend either of those options. The young girl then took time to search on her computer and said the only thing she could do was open up a slot at 20:30hrs to accommodate us. At this point, it became evident that this was a bit of an inconvenience for the receptionist and she allowed her body language to show it. I decided it might be appropriate to share our experience of not being able to contact the hotel by phone earlier to sort out some of these things in advance. I found myself apologising for the trouble she was having to go to, to accommodate us. Her behaviour indicated she didn't want to know and that she wouldn't be able to help us anyway. We decided at that time, we really should speak to someone in-charge and with authority to act to discuss the matter further. We were handed our room keys and told which way to go by the receptionist. She also said she would get her line-manager to contact us. We headed off to our room. Soon afterwards we had a phone call from a young man who agreed to come to speak to us in our room. He arrived with a note pad and ready to discuss our concerns. We explained that we only booked the room yesterday as a last minute treat for my birthday and that the confirmation email told us to contact the hotel direct to request a bed preference and to book a time for the Thallassotherpy session. We demonstrated that we had call 4 different numbers a total of 14 times. Each time we were put on hold and told the call would be charged at a rate of 7p per minute. Each time at around 8 minutes, the call dropped out. We also shared the fact that there appears to be a website dedicated to highlighting the telephone communication issues associated to Champneys Henlow, which he didn't appear to be aware of. I can't believe Champneys don't know about it! I also shared with the manager a transcript of a chat line I opened up with someone on line via the hotel to ask questions re booking the spa treatments. I ultimately requested that someone please call me back as it was taking so much time and I couldn't get the answers required to sort anything out. Thankfully, I young lady from the spa did call me back about 45 minutes later. My question is, how can the spa staff call you back but the hotel reservations staff are not allowed to make out-going phone calls? By this time, we were running late to arrive for the 14:00hrs check in. We decided to just go and sort things out on arrival. The manager took the time to listen to our concerns, agreed to sort out our dinner sitting for 19:00hrs and book our Thallassotherapy session for 08:00hrs the next morning. He offered to walk us around the hotel and show us what it has to offer. In addition, he undertook to have a full itinerary typed up and placed under our door whilst we were at dinner. All good we thought and thanked him for his time. The spa treatment booked for 17:30 was very good and well worth it. We arrived for dinner at 19:00hrs only to find that restaurant was less than half full, we were left wondering why it had presented as an issue in the first place. Dinner was average, nothing special but OK. There were additional charges for some meals and the meals were on the smaller side of things. Back to our room and no itinerary but we thought they may send it up during the night. The next morning we got up and went off to the Thallassotherapy session for 08:00hrs. We arrived and waited until 08:15hrs and still no one in sight for this session. My husband went to the pool reception and used their telephone to call hotel reception to ask for help as there was no one at the desk. The same manager appeared 10 minutes later. As he approached us asking didn't you get the itinerary, clearly the answer to that was no we didn't! He duly dumped the blame elsewhere for that one. He then said he was sorry but there wasn't a therapist available to accommodate us at 08:00hrs. Our question back was, then why didn't you let us know? He said it should have been highlighted on the itinerary we clearly didn't get. He said the best he could do was to offer us a session at 17:00hrs that day. Well given check out is at 11:00hrs from the hotel and 16:00hrs from the spa facilities, we told him we had planned to be long gone by 17:00hrs. He then offered to credit our account, which he did. The whole experience with the lack of communication with this hotel left a poor taste in our mouths. Because we couldn’t speak to them in advance, we were left with an unplanned disjointed 24hrs experience that should have been filled with nice things to do, not constantly trying to figure out what time to eat, what time to swim, what time to go for treatments. This added extra birthday gift that my husband thought would be a nice extra treat ended up being a real downer and really took away the joy of my birthday celebration. The final kicker is, the hotel had the hide to add a service charge of £5:00 to the bill! I have to ask what service they really think they provided. At first we believed all the problems were related to a faulty telephone system, then realised it was more than that, it appears to be intentional to minimise person to person contact. But now after having stayed and experienced what we did, it seems that even on the ground, staff simply don’t follow through on actions they promise making the whole thing even worse than it first appears. We would recommend the spa as a day visit but it’s certainly not worth the disappointment to spend the night."

Cheryl

  • October 16, 2019 at 6:08 pm

"Down most of the hallways you can see they don't hoover around the edges, dead bugs, bees, spiders, woodlice, cockroaches and cobwebs all in the corners of the doors etc. It's really awful, if they know they have a bug problem then the staff need to keep on top of it and management should do spot checks on a regular basis. After breakfast we were met at our room by Matt who was very apologetic, empathetic and did everything he could to listen to our complaints and make it up to us. We tried to enjoy the rest of our visit until we had to meet up with Matt before leaving to sort out our bill etc. We both had full body exfoliating and wrap treatments, which were lovely and enjoyed the other spa facilities but the pool and whirlpool were colder compared to our last visit. Lunch was good and we did receive a lot of help from a lovely lady named Kelly, she went above and beyond and nothing was too much trouble. We also enjoyed shopping, we always buy things from the different shops and the staff were very patient and friendly. Sometimes you can overlook certain things and get on with it but there was so many issues and it was just one thing after another that we had to uphold our complaint during our visit. Champneys gave us a complimentary customised 25 mins massage each worth £98 to help us with our severe pain from sleeping on the bad mattress, which seriously worked a treat, we were also given a complimentary Champneys Gift box each worth £55 and £50 off our room bill for the massive inconvenience for all the room issues. We were also given free late room check out at 4pm instead of 11am which saved £25 and also extended our access to their facilities till 6pm instead of 4pm at no extra cost for the inconvenience of having wasted so many hours waiting around and losing out on classes and spending time using the facilities. I do feel Matt did an amazing job in trying to make up for our bad experience. David the night receptionist was great too at trying to help us and spent a lot of time on the phone with us and running around. Even though they made it up to us I think we will have to look for another spa in future which is more wheelchair friendly and definitely has high standards of comfort and cleanliness."

Jennifer Aquilina

  • August 31, 2019 at 2:03 am

Voted: Health Focused


"Such a lovely trip here. Felt so relaxed after. Loved the pool therapy. Can’t wait to come back again!"

Tayla

  • October 5, 2018 at 6:37 pm

Voted: Family friendly


"Had the most wonderful Elemis facial at Champneys Henlow. Wonderful lunch too, only downside I badly bruised my leg getting in the jacuzzi as there is a steep drop into it. "

Beverley Burgess

  • October 12, 2016 at 7:56 pm

Voted: A social spa Health Focused Solo Friendly


Spa Location

Spa location


Henlow,
Bedfordshire,
SG16 6BT

01462 811111

Visit the spa's website

Extra Information

Dining

Breakfast, dinner and cafe menus available with nutritious gourmet cuisine.

Accommodation

71 bedrooms ranging from standard and superior to suites.

Treatment menu

View the treatment menu

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