Here at The Good Spa Guide we respect your privacy and comply with our
obligations under data protection laws, including the General Data Protection
purposes of the GDPR) describes how we collect and use personal information about
you through you use of this website, including when you sign up to newsletters,
contact us through an online form, or take part in a competition.
Good Spa Guide Limited is the "data controller" of our website users’ personal data
(which we call “personal information” for clarity). This means that we are
responsible for deciding how we hold and use personal information about you. We are
required under data protection legislation to notify you of the information
policy or fair processing notice we may provide on specific occasions when we are
collecting or processing personal information about you so that you are fully aware
other notices and is not intended to override them.
It is important that you read this notice, so that you are aware of how and why we
are using such information.
Third Party links
This website may include links to third-party websites, plug-ins and applications.
Clicking on those links or enabling those connections may allow third parties to
collect or share information about you. We do not control these third-party websites
and are not responsible for their privacy statements. When you leave our website, we
The kinds of information we hold about you and how we use it
What personal information about we collect about you and how we use it depends on
what you do on our website. We do not collect “special categories” of personal
information such as details of race, religious beliefs or political opinions. We
also do not collect details of any criminal offences.
By signing up for an account you get exclusive access to Good Spa Guide monthly
competitions and other features on-site. When you sign up for an account we ask for
your full name, email address and the region you live in as well as for your consent
to send you our emails. You can opt out at any time by clicking here or the unsubscribe button at the bottom of
Readers are able to leave public comments on spas directory listing. We ask for your
name and email address to be able to do this. Please note that the name you provide
will show up on your comment. Your email address will be kept securely, unless you
give Good Spa Guide permission to pass on your email address to the spa so that they
can contact you in regards to your comment. We ask the spas only to use your contact
details for the purpose of responding to your comment, but we cannot be held
responsible for how spas decide to use your personal information. By entering your
information into our form, you consent to us using your information in this way.
When you enter a competition on our website we ask for your name, email address and
address. We use this information so that we can contact you and arrange for your
prize to be sent out to you (i.e. so we can perform our contract with you) and is
also necessary for our legitimate interests to study how customers use our
products/services, to develop them and grow our business). Where the prize is
provided by the competition promoter, we will pass the winner’s details to the
promoter so that the winner claim their prize. We do this so that we can fulfil our
contractual obligations to the winner.
When entering our competition you can opt in to receive marketing communications from
the competition provider who is a third party. If you agree to this your details
will be passed on securely and you will start to receive marketing
If you wish to sign up to receive our email newsletter we ask for your name, email
address and the area of the UK that you reside in. We need your name and email
address to be able to send you the newsletter. We ask for the area of the UK you
live in so we can send you our monthly offers newsletter which is personalised to
the region you live in.
We do not send you email newsletters that you do not specifically ask to receive –
we don’t like to receive spam either. You can unsubscribe from our newsletters at
any time, by clicking here or on the unsubscribe link in the
footer of our newsletters.
Spa general enquiries and offer enquiries
When filling out an enquiry form on a spa’s directory listing or on a specific offer
we ask for your name, phone number and email address. We pass on your enquiry
(including the personal information that you share with us) to the spa so that the
spa can contact you to answer your question or complete your booking. The use of
your personal information in this way is necessary so that we can fulfil our
contractual obligation to you.
We will email you on the email address provided to confirm that we have passed on
your enquiry. We ask the spas only to use your contact details for the purpose of
responding to your enquiry, but we cannot be held responsible for how spas decide to
use your personal information.
Good Spa Guide will securely keep statistics relating to communication between our
readers and spas for reporting purposes. All reports will remain anonymous, for
example we might disclose that in May, 30 people enquired about a certain spa.
Good Spa Guide occasionally runs surveys of our website users. We will ask you for
information about your gender, age bracket, wage bracket, area you reside in, work
status and whether you have dependants. We collect this information because we have a
legitimate interest in determining the profile of the users of our website which helps
us with marketing our services. If you wish to enter the prize draw at the end of the
survey we will ask you to supply your email address. This is so that we can contact you
if you win. We may share the anonymous general results of a survey of our users with
partners or other third parties. For example, we might disclose that a certain
percentage of our users are female, or that some have already visited a spa. But we will
not sell or share any information about individual users. We would not supply email
addresses or any details about an individual.
By using and browsing www.goodspaguide.co.uk, you consent to cookies being used in
cookies or stop using the site.
Cookies are files that your Web browser places on your computer’s hard drive. As you come
to the site, your computer hands its “cookie” to our server so we know whether you have
been here before. Cookies are how we save your password and other information on site so
you don’t have to re-enter your details each time you visit. Cookies also allow us to
track your clicks as you go through the site; information supplied by cookies can help
us to provide you with a better service and tell us more about our visitors.
pages you look at on our website, your journey around the website, and whether you came
from a particular Internet link or banner advertisement. The Good Spa Guide does not,
We can only know the information you gave us when you registered on site. For further
information on cookies, please visit www.aboutcookies.org
for technical purposes, so our website functions properly.
To drive targeted advertisements from third-party to make suggestions and
recommendations about goods or services which may be of interest to you.
To enable us to collect information about the browsing habits and activities of
customers, so we can constantly improve our website and service.
To define types of customers for our products and services,
To develop our business and to inform our marketing strategy.
Cookies are set by us and may also be set by third parties who participate with us in
affiliate-marketing programmes. None of these third parties collect any personal
information from which they would be able to identify individual customers.
You can set your browser to refuse all or some cookies, or to alert you if websites set
or access cookies. The site may not operate properly if cookies are switched off.
To see how our website is performing, see what products/services interest our users, to
improve our website, marketing, customer relationships and experiences and to help us
learn how to delight our visitors, we use the Google Analytics® service to monitor
website traffic. This involves the collection of personal and other technical
information about how you use our website. Our use of your personal information in this
way is necessary for our legitimate interests (to define types of customers for our
products and services, to keep our website updated and relevant, to develop our business
and to inform our marketing strategy).
At the suggestion of Google, Inc., we have included the following statement to explain
about the service:
“This website uses Google Analytics, a web analytics service provided by Google, Inc.
(“Google”). Google Analytics uses “cookies”, which are text files placed on your
computer, to help the website analyse how users use the site. The information generated
by the cookie about your use of the website (including your IP address) will be
transmitted to and stored by Google on servers in the United States. Google will use
this information for the purpose of evaluating your use of the website, compiling
reports on website activity for website operators and providing other services relating
to website activity and internet usage. Google may also transfer this information to
third parties where required to do so by law, or where such third parties process the
information on Google’s behalf. Google will not associate your IP address with any other
settings on your browser, however please note that if you do this you may not be able to
use the full functionality of this website. By using this website, you consent to the
processing of data about you by Google in the manner and for the purposes set out
How is your personal information collected?
We typically collect personal information from you directly when you enter your personal
information into our website. We also gather personal information automatically through
If you fail to provide personal information
If you fail to provide certain information when requested, we may not be able to perform
our obligations to you or to send you information that you would like to receive from us
(such as newsletters).
This may mean that we refuse to enter into or cancel any contract between us, or refuse
to provide you with a service that you would like us to provide.
Do we need your consent?
We require your consent in order to send you marketing communications by email.
In most cases, however, we do not require your consent to use your personal information.
Details of the lawful basis of our use of your personal information are set out
In some circumstances, we may approach you for your specific written consent to allow us
to process certain personal information for a specific purpose. If we do so, we will
provide you with full details of the information that we would like and the reason we
need it, so that you can carefully consider whether you wish to consent.
Data Sharing and Transfer
We may share your personal information with third parties where required by law, to
parties who are under contract to provide services to us (our “data processors”) where
the use of your personal information forms part of their contractual duties, and with
other companies in our group of companies where they have a legitimate interest in
receiving that information.
We may also share your personal information with other third parties, for example, in the
context of the possible sale or restructuring of the business.
Except as required by Google for the use of Google Analytics [link] we do not transfer
your personal information outside the European Economic Area (“EEA”). Google is part of
the EU-US Privacy shield which requires them to protect your personal information in a
similar way as it is within the EEA.
We have put in place appropriate security measures to prevent your personal information
from being accidentally lost, used or accessed in an unauthorised way, altered or
disclosed. In addition, we have a policy to limit access to your personal information to
those employees, agents, contractors and other third parties who have a legitimate
reason to receive it. They will only process your personal information on our
instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected data security breach and will
notify you and any applicable regulator of a suspected breach where we are legally
required to do so.
How long will you use my information for?
We will only retain your personal information for as long as necessary to fulfil the
purposes we collected it for, including for the purposes of satisfying any legal,
accounting, or reporting requirements.
To determine the appropriate retention period for personal information, we consider the
amount, nature, and sensitivity, the potential risk of harm from unauthorised use or
disclosure, the purposes for which we use your personal information and whether we can
achieve those purposes through other means, and the applicable legal requirements.
Your duty to inform us of changes
It is important that the personal information we hold about you is accurate and current
otherwise we may not be able to send you emails that you wish to receive.
Your rights in connection with personal information
Under certain circumstances, by law, you have the right to:
Request access to your personal information (commonly known as a "data subject
access request"). This enables you to receive a copy of the personal information we
hold about you and to check that we are lawfully processing it.
Request correction of the personal information that we hold about you. This enables
you to have any incomplete or inaccurate information we hold about you corrected.
Request the erasure of your personal information. This enables you to ask us to
delete or remove personal information where there is no good reason for us
continuing to process it. You also have the right to ask us to stop processing
personal information where we are relying on a legitimate interest and there is
something about your particular situation which makes you want to object to
processing on this ground.
Request the restriction of processing of your personal information. This enables
you to ask us to suspend the processing of personal information about you, for
example if you want us to establish its accuracy or the reason for processing it.
Request the transfer of your personal information to another party (in limited
circumstances and where this is technically possible).
Where you may have provided your consent to the collection, processing and transfer of
your personal information for a specific purpose (such as opting-in to receiving
marketing emails) you have the right to withdraw your consent for that specific
processing at any time. To withdraw your consent, please contact us on
[email protected] You can withdraw your consent to receive future marketing
information from us by clicking [this link] or the link at the bottom of any email from us.
Once we have received notification that you have withdrawn your consent, we will no
longer process your information for the purpose or purposes you originally agreed to,
unless we have another legitimate basis for doing so in law. Your withdrawal of consent
does not affect the lawfulness of our use of your personal information up to the time
that you let us know that you have withdrawn your consent.
in other ways from time to time about the processing of your personal information.
We have not appointed a Data Protection Officer and are not currently required to do so.
information, please contact us in our capacity as the data controller at:
Good Spa Guide, Rouen House, Rouen Road, Norwich, NR1 1RB
You have the right to make a complaint at any time to the Information Commissioner's
Office (ICO), the UK supervisory authority for data protection issues. Contact details
for the ICO are available here.