4 Bubble Spa 2017

New Hall Hotel & Spa

New Hall is believed to be the oldest moated house in England, with a beautifully preserved medieval tower and covered drawbridge. The red-bricked spa has a sauna, steam room and a 14-metre swimming pool with southwest facing latticed windows that look over the hotel’s pristine gardens. There is no relaxation room, but after a Comfort Zone treatment you can recline on loungers by the bubbling Jacuzzi with Greek-style columns. Enjoy lunch in the 2AA Rosette restaurant, Bridge, or the casual Terrace Lounge and Bar.


  • Child care facilities
  • Indoor swimming pool and spa pool
  • Sauna and steam rooms
  • Three treatment rooms
  • Manicure and pedicure station
  • Tennis courts
  • Part of the Hand Picked Hotels group


  • Comfort Zone
  • Jessica Nails
  • Mii Make-up

Our Spa Spy review

First impressions

First Impressions

New Hall Hotel and Spa is believed to be the oldest moated house in England; it has a beautifully preserved medieval tower and covered drawbridge. Filled with history (and, allegedly, ghosts), the interior is a blend of high ceilings, quiet nooks, gleaming chandeliers and dark wood panelling, making it cosy and grand in equal measure. The purpose-built spa is in the property's grounds; its red-brick exterior is in keeping with that of the hotel. 

On offer

What's on offer?

Staff warmly greeted us in the small but bright spa reception area, with its shelves of Comfort Zone, Moroccanoil, Jessica and Mii products for sale. We sat on comfortable chairs to complete our consultation forms. Large windows look out onto the pool and we could help ourselves to fruit-infused water. Sadly, there were no magazines to flick through.

Charlotte showed us to our pre-allocated locker which contained a robe, slippers and a personalised folder containing information for our spa day. She gave us a mini Moroccanoil Intense Hydrating Mask and encouraged us to massage it into our dampened hair before entering the steam room -- a nice touch.

A short passageway leads to the changing room, which has a small vanity area with two hairdryers, a swimsuit dryer, and one private changing cubicle. Electronically operated, roomy lockers dominate the walls; use the cream marble-topped benches below to change. There are two toilets, two hand basins and three smart showers containing Gilchrist & Soames body wash and shampoo (but no conditioner). Everything was immaculately clean on our visit.

New Hall Spa's 14-metre swimming pool is a good size for lap swimming; southwest-facing latticed windows that pleasantly overlook the hotel's pristine gardens allow natural light to flood in. As New Hall is a popular hotel for families, check the website for child swim times.

A bubbling Jacuzzi sits at the top end of the pool, as well as four sunbeds, four chairs and six Greek-style columns with blue mosaic tiles at the base. We loved the fact that Jacuzzi wasn't timed -- simply turn it on and off at will via a button on the wall. The spa doesn't have a relaxation room, so we spent some time relaxing on a lounger between dips.

On the opposite side of the pool is a classic Scandinavian-style sauna, which would comfortably seat six people, and a steam room with a modernist white plastic interior moulded into individual seats (of which there are eight), both were perfectly heated on our visit. Head to the poolside rain shower afterwards -- with its mosaic tiles and coloured LED lights -- for a cooling drench.  

The spa at New Hall also has a small gym with Star Trac equipment and a studio for spinning and boot-camp classes.

Tell us about the treatments

Tell us about the treatments

We tried New Hall Spa's signature treatment: the Tranquillity Face and Body Ritual (85 minutes, £80) plus a Comfort Zone Eye Ritual (25 minutes, £42).

My therapist, Charlotte, led me to a warm and cosy treatment room which was immaculately decked out in creams and soft LED candles.

Charlotte began my treatment with what is known as a "warm welcome". As I lay face down, she invited me to inhale a stress-relieving aromatherapy oil. She then drizzled it all over my body, gently massaging it in to my shoulders, back, legs and arms. She cocooned me in warm towels to allow the oil to quench my skin.

For the facial, Charlotte exfoliated my skin with a Comfort Zone Essential Scrub before covering my eyes with a cooling mask. Using a paintbrush, she applied a gel mask which tingled deliciously, before lightly pressing several points around my eye sockets and cheekbones to banish puffiness.

My treatment ended with a full body massage which could have carried on all day in my opinion; Charlotte's technique and level of pressure were absolutely spot on.

Comfort Zone's Tranquillity range has aroma at its heart; the Tranquillity oil -- with its blend of orange blossom, cedarwood, rose, sandalwood and geranium essential oils -- smelled divine and felt luxurious on my skin, while my face felt cleansed and glowing. I definitely looked less tired for a few days afterwards.

As well as a wide range of facials and massages, the New Hall Spa offers wraps, slimming treatments and manis/pedis, as well as treatments designed especially for men, and expectant mums.

Food facts

Food Facts

Having pre-ordered lunch on arrival, we got dressed and headed to the hotel's two AA rosette Restaurant, Bridge, which is resplendent with stained-glass windows and imposing antique portraits.

My sweet potato tagine with cous cous, lentils and coriander was sweet and tasty, while my Eton Mess -- with its delicious vanilla cream, light meringue pieces, strawberries and seasonal berries -- typified New Hall's approach to seasonality and provenance.

Fancy something more casual? Ask to eat in the Terrace Lounge and Bar and shun the lunch menu in favour of the pretty afternoon tea.

The evening menu at Bridge includes fish and chips and freshly-grilled steaks alongside vegetarian dishes, soups and salads. There are plenty of dessert options, too -- the chocolate parfait looked very tempting. The chefs can cater for free-from guests with some prior notice.

We loved / we didn't love

We loved / we didn't love

We loved

Our personalised folder: It contained everything we needed for our spa day.

The little pot of Moroccanoil: As suggested, we smothered this in our hair before entering the steam room and had noticeably shinier locks for a few days afterwards.  

We didn't love

The lack of a relaxation room:  Somewhere to relax pre- or post-treatment would be a welcome addition to New Hall spa.

Having to get dressed for lunch: You need to get dressed and walk across the hotel's vast grounds to the restaurant in order to eat lunch. This breaks up the spa journey significantly.

Who do you think would like it?

Who do you think would like it?

Couples, friends and mums and daughters looking to enhance their stay at New Hall. The staff also told us that Kylie Minogue likes to stay here when performing in nearby Birmingham.

What bubble rating did you give this spa?

What bubble rating did you give this spa?

We awarded New Hall Hotel and Spa a Good Spa Guide Bubble Rating of 4 bubbles. What this small spa lacks in facilities, it makes up for in attention to detail and customer service.

Serene Spy visited in July 2017 and awarded it 4 Bubbles.

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Spa Location

Spa location

Walmley Road,
Sutton Coldfield,
West Midlands,
B76 1QX

01213 354741

Visit the spa's website

Extra Information


Enjoy the range of eateries including the two AA rosette fine dining restaurant.


To sleep at New Hall Hotel and Spa is to enjoy a blend of modern comfort with the traditional features of an historic country house.

All bedrooms have been refurbished continuing the traditional but contemporary design, with all the Hand Picked benefits.

Opening Hours

Spa: Monday – Sunday 9am - 6pm (early and late appointments are available on request)
Health Club: Monday – Friday 7am – 10pm, Saturday - Sunday 8am - 8pm

Treatment menu

View the treatment menu

Connect with this Spa


Walmley Road,
Sutton Coldfield,
West Midlands,
B76 1QX

01213 354741 

Visit the spa's website

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