4 Bubble Spa 2016

The Malvern View Spa at The Bank House

Near Great Malvern, The Bank House is ideally located equidistance from Birmingham’s business heart and The Cotswold’s countryside; perfect for work and play. The Malvern View Spa offers Temple Spa treatments in rooms overlooking landscaped gardens and the Malvern Hills. Lounge by the indoor pool, relax in the thermal suite, sunbathe on the panoramic terrace or pamper in the Champagne nail bar and deluxe pedicure station.


  • Family swim times
  • Indoor swimming pool
  • Thermal suite
  • Jacuzzi
  • Sauna
  • Steam room
  • Experience shower
  • Panoramic sun terrace
  • Deluxe pedicure station
  • Champagne manicure stations
  • Spa cafe
  • Fitness studio
  • Temple Spa boutique

Our Spa Spy review

First impressions

First Impressions

Malvern View Spa is within the red-brick façade of Bank House, a family-run hotel near Worcester with views over the Malvern Hills and surrounding countryside. The bright, modern spa with a well-priced treatment menu opened in December 2015.

On offer

What's on offer?

The bright and airy reception area is flooded with light from large windows overlooking the spa terrace and houses a glass display of Temple Spa products. Just past the reception desk is the entrance to the thermal suite, lit with funky colour-changing LEDs.

The female changing area has two separate rooms; one with two showers and a separate loo, another with lockers and changing space. The locker room is modern and was squeaky clean, with two walls of lockers with bench seating, a private changing cubicle, and a shelf of towels. The double vanity unit has hairdryers, cotton wool, deodorant and some fragrant Temple Spa facial spray.

The thermal suite has a Jacuzzi room with a toasty tub from which you can reach into a bucket of cool, lemongrass-infused face towels. There’s also a hot, blue-hued steam room, a cosy, well-heated sauna lit with red lights, and a giant experience shower with an amazing ice-cold setting for freshening up.

The indoor mosaic-tiled 10m swimming pool is heated to a toasty 31 degrees. To one side are plenty of loungers dotted with towels and magazines, as well as a water dispenser. French windows look out over the panoramic terrace, which is great for sunny days with its additional sun loungers, and views over the countryside. Children under the age of 16 may swim between 8m and 10am, and between 4pm and 6pm daily.

The fully equipped gym has cross-trainers, treadmills and weights equipment.

You can zone out in the petite relaxation area, which like the treatment rooms, is decorated in warm grays and rich purples and has three large comfortable beds and stacks of magazines. There's a mani-pedi station here, too, for perfecting nails.

Tell us about the treatments

Tell us about the treatments

We tried the Brush with Heaven (90 minutes, £95) and my companion had the Go Guy facial (60 minutes, £68). Malvern View uses Temple Spa products exclusively, so all face and body treatments on the menu are designed by this natural, well-known brand.

My therapist, Tammie, took me into the treatment room, a fresh and calming space in warm greys with rich purple accents and LED candlelight. She talked me through the treatment, which uses a sequence of different brushes aimed at draining toxins and revitalising the skin.

I settled facedown onto the heated bed and Tammie began tending to my legs with "No Pain No Gain": a nodule brush that softly massages. She worked up my back and legs before repeating the process with "Giving It the Brush Off", Temple Spa's signature skin brush. The use of a brush in each hand gave the treatment a nice flow. Tammie then prepped my skin for heated oil and drizzled it all over before smoothing it in with the lightest touch. (Some might find this ticklish!) After I turned over, Tammie repeated the sequence on the front of my legs and arms. At this point, I was dozing deeply.

Tammie moved on to my facial, starting with Temple Spa's Be Gone cleanser. She followed this with the Breakfast Smoothie exfoliant, which contains oats for gentle scrubbing, and other fruity ingredients that smell good enough to eat. She applied the Be Calm mask and took the time to gently brush my hair before wiping the mask off with hot towels. The finishing touches were: a coating of Repose (which can also be used as a night cream), Windows of the Soul for my delicate eye area, Exalt neck cream, and a slick of All Talk lip balm.

Tammie roused me from slumber with a glass of ice-cold water and passionfruit sorbet: the perfect way to wake up. I wandered into the relaxation room to find my companion suitably rested with radiant skin. Having experienced his first facial, he was pleased with the results and his therapist Jess's techniques.

Malvern View Spa has a range of well-priced treatments, with great top-to-toe options such as the Serious Detox (a cleansing, energising full-body treatment), wraps designed to hydrate, condition and tone, and a number of Mediterranean massages for total relaxation. There are some tempting facials, too, including the Champagne & Truffles Deluxe Treatment, as well as manicures and pedicures. If you're not sure what to pick, you can book a one- or two-hour slot and let the competent therapists tailor the time for you.

Food facts

Food Facts

Malvern View's Spa Café overlooks a terrace with views over the Malvern Hills. It's an airy white room punctuated with colourful pink and green chairs. You can lunch in your robe with options from tempura haddock or honey and mustard glazed chicken to sandwiches and sharing platters – we went for a fresh and healthy superfood salad with goji berries, broccoli, avocado and walnut dressing. If you're seeking something a little sweeter, try afternoon tea, washed down with fresh juices or champagne.

Bank House Hotel also has a main restaurant and the casual Sportsman's Bar & Terrace, which serves bar snacks, brasserie-style dishes and pub food, as well as afternoon tea.

We were less impressed by dinner in the Pear Tree Room, which felt more like an events space than a restaurant. It overlooked a car park, which seemed a shame for a hotel in the countryside. The food -- mine a Provencale vegetable pithivier and my companion's a rib-eye steak -- was average, so we opted for after-dinner tea in our lovely spa suite instead.

We loved / we didn't love

We loved / we didn't love

We enjoyed the attention to detail: from the ambient colour-changing lighting to the lemongrass-scented iced hand-towels in the thermal suite, and the lovely Temple Spa toiletries that feature in hotel bathrooms.

We thought the spa suites were an excellent addition to the hotel's accommodation: they're brand new, nicely furnished and can also be used as one double connected suite.

We didn't love tiptoeing through the treatment zone to reach the main spa area; it made the treatment rooms feel a little less private.

Who do you think would like it?

Who do you think would like it?

Malvern View was quiet on the day we visited, so those seeking a little solitude would definitely enjoy it.

Mums-to-be are well catered for on the spa menu.

Golfers may take pleasure in playing Bank House Hotel's golf course and retreating to the spa afterwards.

Bank House Hotel is well located for day spa visitors coming from Birmingham, Bristol and Cardiff, so is great for stressed-out business people seeking some spa-time in peaceful surrounds.

What bubble rating did you give this spa?

What bubble rating did you give this spa?

We gave Malvern View Spa a Good Spa Guide rating of 4 bubbles. The staff are top-notch, the facilities have a nice fresh feel (they're still brand new), and the spa suite we stayed in was very comfortable.

Spirited Spy visited in August 2016 and awarded it 4 Bubbles.

Public Opinion

This spa is...

What others are saying

"Excellent spa and facilities and good value for money!"

mandy kenehan

  • November 21, 2016 at 7:36 pm

Voted: A social spa

Spa Location

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Spa location


01886 834 834


Extra Information


There is a cafe at the spa. You can also have dinner at the Malvern View Restaurant at the hotel, or casual lunch and dinner at the Sportsman's Bar.


60 hotel bedrooms, two spa suites and one penthouse suite.

Opening Hours

Monday – Saturday from 07:00 until 20:00
Sundays and bank holidays – 08:00 until 19:00
Children’s swim times from 08:00 until 10:00 and from 16:00 until 18:00 daily, (please note that this is the time children are permitted in the facility and not just in the pool area)

Treatment menu

View the treatment menu