Lifehouse Spa & Hotel

"I never write reviews but please read this first before booking. On arrival the staff were great. great check and the booking mangaer and colleague Were brilliant. Then we found a broken window in our room. it was stuck and there is no air con on a very hot day. That's fine these things happen. they was brilliant and helped us move rooms. It was a shame we switched rooms to an ever worse view and smaller bed though. The car park view was not that graet but we are not one to let this ruin our stay. We used the spa, walked the beautiful gardens and ate an 'average' dinner. It was over priced and not really up to expectational. But again we are there to relax, so I didn't compain. The this is were things got worse. Our now second room, the one with the car park view had massive red stains on the matress sheet. we pull back the cover to get into bed after a relaxing day and saw what looked like 3 massive blood patches. My fiance was in tears. It was shock and disuct. How did your cleaning staff not spot this!!! After calling reception staff member 2 was rude and said 'what do you want me to do, bring new sheets up'. - No I said switch rooms. He was angry on the phone. We packed our small bags and walked to reception. 'Staff 2' He 'death stared' us and didn't want to help at all, VERY RUDE AND AGGRESSIVE! He soon changed his tone when I asked his name, funny that. Again I never compain. Who do when the go to vist a spa and relax? I also had to suggest that we return back to our broken window room as he somehow couldn't find another spare twin bed in what looked like a half empty hotel during our stay. The next day we asked to speak to someone higher up and we spoke to a manager - She was also on edge and said she looked at the bed sheet last night and said I quote - 'it wasn't blood just rust'. What does a customer do when a manager tries to defend herself rather than helping in any way. Not ever a sorry from the manager She also said that it was clear that we used the bed. Well, how do people get into bed at night other than pulling back the covers? Yes I will share pictures. We also overheard 3 other couples complain in reception as we checked out. One other - I called the hotel to see what time I could use the pool and spa up to. They said 11pm at night. So I thought great that will give us time to arrive eat and still use the spa. But no the spa closes at 9.30pm, NOT 11pm as they said befre taking my hard earned money. On onther note - The food was also very poor. The sogy skin on overpriced fish dish. We were also seated far from the rest of the group. Breakfast was also very poor, watery mushroom and the worst hash browns you could imagine. What a shame. We go to realx for a while and we get all this and I have to spend an hour of my life complaining. No refund was offered. No free spa day. Just a small amount off my meal. And by the way I tipped the staff. These problems could have been easy fixed. And we could have left happy. We also overheard 3 other couples complain in reception as we checked out. I spoke to one guy in the car park and he mentioned how they will complain also. MAY 2016"

Adam

• May 26, 2017 at 11:32 am

"I booked 2rooms for a Christmas treat for myself 2daughters and 23yr old granddaughter. We had horrendous problems. Started at reception only could find one of rooms on system had given other room to another person with same name. Not given rooms next to one another until I said Ihad requested it. No times for breakfast or directions to room. No robes or slippers in one of the room no one answering phone so back to reception to tell them. Room full of cobwebs and stains by tea tray. Reported it and told it would be cleaned that evening whilst we were out for dinner. Not done. Worse to come at breakfast my daughter had long hair attached to her beans. Her breakfast was changed using the same tray of beans. Complained to manager Mark who allowed us to stay in room until 6pm instead of 12pm ( Which still had not been cleaned ) and gave £50 refund not even 1 persons money. I paid extra to upgrade room which was a waste of money. When I emailed Mark to say I did not think after all the terrible things we should have had more compensation than £50 and longer in room. I have been many times before and things have been fine. What a disappointment for my guests especially as their Christmas present"

Linda Stone

• January 20, 2016 at 8:32 pm