Cowshed Spa Babington House


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What others are saying

"Don't have a massage! I'd been going here for 12 years but unfortunately I had a horrible experience here resulting in a serious knee injury. It was months back but it's still really affecting me so I feel compelled to warn others. Tami is great at massage! Jenny however twisted my kneecap during a full body massage and could not explain why aside from "I've been doing this 18 year and it's a normal part of the treatment.' I've had enough massages in my life to know that isn't true. This incident resulted in a torn meniscus and a collateral ligament inflammation and a fat pad impingement. Several months, 2 MRI scans and lots of physio and visits to a knee surgeon later and I'm still not fully fit. Not only that, Cowshed and Soho House have dealt with this horribly. Their level of customer care has been shockingly poor and even Nick Jones himself just washed his hands of the whole thing and referred me to their insurers. It's been over 6 months and they are failing constantly to meet deadlines and come abc to me. Meanwhile Cowshed and Soho House just don't want to know. I used to spend thousand of pounds a year with them, but I've been put off their brand for life after being treated so horribly recently. My advice.. Don't have a massage! Visit the wonderful Joanna for reflex instead! And if you do just make sure they don't touch your knees! "

Leigh Carrick-Moore

  • August 29, 2016 at 1:41 pm

Voted: Solo Friendly


Spa Location

Spa location


Frome,
Somerset,
BA11 3RW

01373 813860

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Extra Information

Opening Hours

Monday-Friday: 10am-9pm 
Saturday-Sunday: 10am-8pm

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