Here at GSG we like to keep our fingers firmly on the pulse of all things spa. As much as we'd love to do this exclusively from a hot tub, occasionally we venture elsewhere to keep abreast of the most up-to-date news, views and trends.
We recently attended a networking event with a difference at Horsted Spa at East Sussex National. The event was organised by Sussex in East Sussex and funded by The Centre for Work and Learning.
We all got together to discuss the wonderful world of spa, and to discuss the findings of a recent research project that focused on the training needs of staff in the spa industry.
What did we learn?
That you can never have enough training! It was unanimously agreed that training is not just preferential -- it's imperative. We discussed how you can bring training into the spa, as well as encouraging staff to attend external courses to develop and improve their skills.
What was wonderful was how passionate each and every attending spa manager was about making the spa experience better -- for both customers and staff.
We'd like to say a special thank you to all who attended, to East Sussex National for their glowing hospitality, to Carol Lord from Horsted Spa at East Sussex National for hosting and ESPA for supporting the event.
For more information about the research project, you can read the full report, written by Gill Short of Sussex Downs College and Sarah Watson at Sussex Coast College, at The Centre for Work and Learning.
Shy Spy
31st March 2014
Spy Likes:
Instant results; jasmine and frangipani scents; hot steam rooms; a good selection of magazines; modernist decor.
Spy Dislikes:
Whale noises (on CD, not in the pool hopefully); hard massage beds; tiny toilet cubicles; being spoken to like a child; lukewarm pools.
